Privacy Policy

Privacy Policy

Introduction

At Northdale Insurance Agency, Inc. ("we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us.

By using our website and services, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

Information We Collect

We collect personal information in various ways to provide you with insurance products and services. The types of personal information we collect include:

1. Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Request a quote or apply for an insurance policy

  • Contact us via phone, email, or our website

  • Submit claims or policy updates

  • Make a payment or manage your billing information

  • Use any forms, surveys, or customer service features on our website

This may include:

  • Your full name, mailing address, email address, and phone number

  • Date of birth, Social Security Number (SSN), or Tax Identification Number (TIN)

  • Insurance policy details, including policy numbers and coverage details

  • Claims history and supporting documents

  • Payment and billing information, such as credit card or bank details

2. Information We Collect Automatically

When you visit our website, we automatically collect certain information using tracking technologies. This may include:

  • Your IP address, browser type, and operating system

  • Details about your website usage, including pages visited, time spent on the site, and interactions

  • Cookies, web beacons, and similar tracking technologies that help improve website functionality and analyze user behavior (see "Cookies & Tracking" section)

3. Information from Third Parties

We may obtain additional information from:

  • Insurance carriers and service providers that help us process applications, claims, and policy management

  • Credit bureaus and identity verification services to confirm your identity and assess eligibility

  • Public records and government databases as required for regulatory or compliance purposes

How We Use Your Information

We use your personal information to:

  • Provide and manage insurance services – Including processing applications, issuing policies, handling claims, and managing customer accounts

  • Process payments and transactions – Ensuring secure and timely billing, refunds, or reimbursements

  • Communicate with you – Sending policy updates, reminders, promotional offers, and responding to inquiries

  • Improve our website and customer experience – Personalizing services, analyzing usage patterns, and enhancing website functionality

  • Ensure legal and regulatory compliance – Meeting industry standards, fraud prevention, and protecting against unauthorized activities

How We Share Your Information

We do not sell your personal information. However, in order to provide you with insurance services, we may share your information with:

  • Insurance Providers & Underwriters – We may share your details with insurance companies to underwrite policies and process claims.

  • Service Providers – Third-party vendors that assist with billing, claims processing, IT services, customer support, and marketing.

  • Legal & Regulatory Authorities – If required by law, we may share your information with government agencies, regulators, or law enforcement to comply with legal requests, subpoenas, or investigations.

  • Business Transfers – In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

  • Encryption of sensitive data

  • Secure servers and firewalls

  • Access controls to limit data exposure to authorized personnel only

Despite our efforts, no data transmission over the internet is completely secure. We encourage you to use strong passwords and take additional precautions when sharing sensitive information online.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including:

  • Access & Correction – You may request a copy of the information we hold about you and ask for corrections if needed.

  • Deletion – In certain cases, you may request the deletion of your personal information, subject to legal and contractual obligations.

  • Opt-Out of Marketing Communications – You can opt out of receiving promotional emails or text messages by following the unsubscribe instructions in our communications or by contacting us directly.

To exercise your rights, please contact us at:
📧 Email: services@northdaleinsurance.com
📞 Phone: (559) 777-7657

SMS Terms & Conditions

Introduction

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Northdale Insurance Agency, Inc. ("Northdale," "we," "our," "us"). These messages may include, but are not limited to, policy updates, billing reminders, claims notifications, appointment confirmations, security alerts, and promotional offers.

This SMS Terms & Conditions policy outlines the types of messages you may receive, message frequency, associated costs, how to opt out, how to get help, and important legal considerations.

By using our SMS services, you agree to the terms outlined below. If you do not agree, please refrain from using our SMS services.

  • Policy updates and renewal reminders

  • Billing notifications and payment confirmations

  • Claim status updates

  • Appointment reminders and scheduling confirmations

  • Account alerts and security notifications

  • Exclusive offers, promotions, and service updates

Types of Messages You May Receive

Northdale Insurance Agency, Inc may send the following types of SMS messages to customers who have opted into our text messaging service:

  1. Policy-Related Messages

    • Policy approval, activation, and renewal notifications

    • Coverage updates and important policy-related changes

    • Expiration and renewal reminders

  2. Billing & Payment Alerts

    • Payment due reminders

    • Payment confirmations and receipts

    • Failed payment alerts and overdue notifications

  3. Claims & Customer Service Updates

    • Claim status updates and required document reminders

    • Adjuster assignments and next steps for claim processing

    • Customer service follow-ups and inquiries

  4. Appointment & Scheduling Reminders

    • Reminders for scheduled calls, meetings, or insurance reviews

    • Rescheduling or cancellation confirmations

  5. Security & Account Alerts

    • Login verification and authentication codes (if applicable)

    • Suspicious activity or fraud alerts

    • Account updates and password reset confirmations

  6. Promotional & Marketing Messages

    • Special offers, discounts, and limited-time promotions

    • Announcements about new products and services

    • Invitations to participate in customer surveys and feedback requests

Message Frequency

  • The frequency of messages may vary based on your interactions with Northdale Insurance Agency.

  • Some notifications, such as policy updates or security alerts, are sent only when necessary.

  • Promotional messages may be sent periodically, depending on available offers and marketing campaigns.

Cost & Charges

  • Northdale Insurance Agency does not charge for SMS messages.

  • However, standard message and data rates may apply based on your mobile carrier plan.

  • Customers are responsible for any charges incurred from their mobile service provider.

Opt-Out & Unsubscribe Instructions

You can opt out of receiving text messages at any time by texting STOP to the number from which you received messages.

  • After sending STOP, you will receive a confirmation message stating that you have been unsubscribed.

  • Once unsubscribed, you will no longer receive further SMS messages from us unless you opt back in.

  • If you continue to receive messages after opting out, please contact us directly at (559) 777-7657 or email services@northdaleinsurance.com for further assistance.

Privacy & Terms of Service

Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance website functionality

  • Track visitor interactions and improve user experience

  • Provide personalized content and advertisements

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." Your continued use of our services after such updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: services@northdaleinsurance.com
📞 Phone: (559) 777-7657
📍 Address: 3477 S Chestnut Ave, Fresno, CA 93725